Return & Refund Policy

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At Shipnix, customer satisfaction is our priority.

Returns

• You have 7 days from delivery to request a return.

• Items must be unused, in original packaging, and in the same condition as received.

• Certain items (e.g., personal care, perishable goods) may not be eligible for return.

Refunds

• Once we receive and inspect your return, we will notify you.

• Approved refunds will be processed within 5–10 business days to your original payment method.

Non-Returnable Items

• Gift cards

• Downloadable products

• Personal hygiene items

Return Shipping

• Customers are responsible for return shipping costs unless the item is defective or incorrect.

Damaged or Wrong Items

If you receive a damaged or incorrect item, contact us within 48 hours of delivery with photos.